1. Introduction

Your privacy is one of our fundamental commitments, and therefore, we take utmost care to process your personal data in accordance with the principles set forth in the applicable legislation.

EPIGRADE DIGITAL MEDIA S.R.L., having its headquarters at BLD. NICOLAE BĂLCESCU, NR.66-78, BL.BR7, ET.4, AP.19, Pitești, Argeș, tax code 44283677, registered with the Trade Registry under no. J2021001218034 (“EPIGRADE DIGITAL MEDIA S.R.L.“, “we”, “us” or “our”), processes, as data controller, your personal data (“Personal Data”). The purpose of this privacy policy (“Policy”) is to explain how we collect, use, share, and protect your Personal Data when you visit our website https://www.luxrehabs.com (“Site”).

2. What Personal Data We Collect

We may collect and process the following types of Personal Data:

  • Name
  • Email address
  • Phone number
  • City, state, or country
  • Information regarding your or your loved one’s rehabilitation needs (e.g., type of addiction, age, gender)
  • IP address and browsing data

We collect this information directly from you when you fill out forms on our website, contact us, or use our services.

3. Why We Process Your Data

We process your Personal Data for the following purposes:

  • To evaluate your inquiry and recommend suitable addiction treatment facilities.
  • To connect you with appropriate rehab centers or treatment providers.
  • To communicate with you regarding your request or application.
  • To improve our services and user experience.
  • To comply with legal obligations.

4. Sharing Your Personal Data

In order to fulfill our mission of helping individuals find suitable addiction rehabilitation services, we may share your Personal Data with trusted third-party partners, including:

  • Rehab centers and treatment facilities
  • Referral partners or case managers working with us
  • Platform or communication tools used to facilitate your request

These third parties may contact you to provide treatment options and facilitate the admission process. We only share your information to the extent necessary to provide the services you have requested or expressed interest in.

We ensure that all third parties with whom we share your data are under strict confidentiality and data protection obligations.

5. Legal Basis for Processing

We rely on the following legal bases to process your Personal Data:

  • Your consent, which you provide when submitting your data via our forms.
  • Our legitimate interest in connecting individuals to treatment services.
  • Compliance with legal and regulatory obligations.

6. Data Retention

We retain your Personal Data only as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable law.

7. Your Rights

Under data protection laws, you have the following rights:

  • To access your Personal Data
  • To correct inaccurate or incomplete data
  • To request the erasure of your Personal Data
  • To restrict or object to the processing of your Personal Data
  • To withdraw consent at any time
  • To lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at: office [at] luxrehabs [dot] com

8. Data Security

We take appropriate technical and organizational measures to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction.

9. International Data Transfers

Some of our partners may be located outside the European Economic Area. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection legislation.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you.

Last updated: June 17, 2025

11. Contact

If you have any questions about this Privacy Policy or how we process your data, please contact us at:

Email: office [at] luxrehabs [dot] com
Phone: +40 733 239 904
Company: EPIGRADE DIGITAL MEDIA S.R.L.